Author: Michael Konrad

My name is Micheal Konrad, a hospitality enthusiast from Miami, Florida, and my goal is to help you optimize your Oracle Hospitality Simphony POS.

I’ve been working in Hospilitaly for my entire life as a server, manager, and, eventually, IT support. 

My motto is “know your system, love your system”. If you understand your POS and know how to optimize it, you and your staff will enjoy working with it.

Simphony is a complex system because it’s made to suit all kinds of businesses, from small cafes and fast-food places to a 5-star sit-down restaurant. Unfortunately, this doesn’t make it very user-friendly, and while you don’t need to be a programming expert or learn any code, you do need to learn quite a bit about the system, even for the most basic tasks. I’ve been in your shoes, frustratingly calling the help desk for hours on end, but in time I learned how to utilize the system and enjoy it now. I want to use my first-hand experience to fast-track your learning and create this online community. 

So, who am I?

My journey in hospitality started in my high school years as a line cook in a small restaurant in Maryland. I then move to the front of the house as a busboy first, then a server, and eventually a restaurant manager. I enjoyed working on the computer, and the General Manager was very happy to let me learn and become the “computer guy”. I learned Simphony well in the next two years and decided to apply for a job at a local IT company that offered support for Micros (now Oracle Hospitality). Having experience in all areas of the restaurant has helped me tremendously in my career as a POS consultant, and I worked, learned, and grew in this company for many years. I took all that experience and packaged it nicely into an online learning platform. I’ll be honest with you, learning Simphony is not a trivial task, but I promise to make it as fun and easy as possible. 

I created the largest Simpony Facebook group where you will find the answers to all your Simphony questions from myself and many others.