About Us
Welcome to SimSupport.online!
My name is Micheal Konrad, a hospitality enthusiast, and my goal is to help you optimize your Oracle Hospitality Simphony POS.
I’ve been working in Hospilitaly for my entire life as a server, manager, and, eventually, IT support.
My motto is “know your system, love your system”. If you understand your POS and know how to optimize it, you and your staff will enjoy working with it.
Simphony is a complex system because it’s made to suit all kinds of businesses, from small cafes and fast-food places to a 5-star sit-down restaurants. Unfortunately, this doesn’t make it very user-friendly, and while you don’t need to be a programming expert or learn any code, you do need to learn quite a bit about the system, even for the most basic tasks. I’ve been in your shoes, frustratingly calling the help desk for hours on end, but in time I learned how to utilize the system and enjoy it now. I want to use my first-hand experience to fast-track your learning and create this online community.
So, who am I?
My journey in hospitality started in my high school years as a line cook in a small restaurant. I then move to the front of the house as a busboy first, then a server, and eventually a restaurant manager. I enjoyed working on the computer, and the General Manager was very happy to let me learn and become the “computer guy”. I learned Simphony well in the next two years and decided to apply for a job at a local IT company that offered support for Micros (now Oracle Hospitality). Having experience in all areas of the restaurant has helped me tremendously in my career as a POS consultant, and I worked, learned, and grew in this company for many years. I took all that experience and packaged it nicely into an online learning platform. I’ll be honest with you, learning Simphony is not a trivial task, but I promise to make it as fun and easy as possible.
What can I do for you?
I created the online learning platform with dozens of videos on how to do everything in Simphony, from changing prices to adding employees and even creating your very own test lab.
I created the largest Simpony Facebook group where you will find the answers to all your Simphony questions from myself and many others.
I offer one on one support to all our students and members when they are stuck on something.
I post weekly free videos on YouTube on topics requested and recommended by the community.
I am writing articles in the Journal about everything in Simphony.
In short, this is a one-stop shop for anyone who wants to learn the Simphony POS.
Once again, welcome to SimSupport.online