Menu Items in Micros Simphony – 2023 New Complete Guide

Menu items in micros

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Adding menu items in Micros Simphony is a relatively easy task and a fairly common one for restaurant managers, but there are a few essential aspects you need to keep in mind.

In this article, I will teach you how to add menu items, remove and edit them, as well as some best practices you need to keep in mind when doing maintenance on your Oracle Hospitality Simphony system (1)

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Adding menu items in Micros Simphony

In order to start adding menu items in Micros, we need to open EMC, select the level where we need to add the new item (enterprise, property, or RVC), and open the menu items module from the configuration tab. 

If you need a refresher on EMC and its different levels, check out my article here: EMC Complete Guide.

Menu items in micros

Once you open the menu items module, you will have to click the “Search” key to populate the entire database and see all the menu items you have in the system already. 

Menu items are added in groups, so it’s best practice to keep the different items within their group based on the menu item number. For example, I have all my appetizers in the 3000 to 4000 range and my soups between 4000 and 5000. So if I want to add a new appetizer, I will add it in the 3000-4000 range to keep the database organized and clean.

The best way to add a new menu item is to use a template. If you want to add a new appetizer to your screen, find another appetizer that behaves in the same way and use it as a temple. What do I mean by “behaves the same”? Here are some examples of things to consider:

  • It appears in the same area of the screen, 
  • Requires and allows the same condiments,
  • Requires seat position.

Once you have a good template, we will use the search functionality to locate it in the database. You can use the keyboard shortcut “Ctrl + F” or click the binocular icon in the top bar to pull up the search window. In the field, we will select “name” and in the “text to find” area, enter the name of your desired template and click find next. If there are multiple items with the same name, click find next until you locate the correct one. 

Related Article: Combo Meals.

Menu items in micros

Now that you have a good template to use, select it and click the insert key (green plus in the top bar). 

In the “add menu item” window that appears, select the following options:

  • The task to perform: “add master record from template”
  • Master to copy: Tomato Bruschetta (your template)
  • Name: Enter the name of your menu new menu item
  • Record Number: the next available record number in the correct range (ex: 3000-4000)
  • Price: Enter the price of the new Menu item.

Once you add all the needed information, click ok to add the new menu item. 

Once the new menu item was added successfully, you will be prompted to add another one. Answer “yes” if you have more appetizers to add, or “no” if you are done. 

If needed, adjust the Major Groups and Family Groups.

Menu items in micros

PRO TIP: If you are replacing an old item with a new one, you will be tempted just to change the name and price, but don’t do that! Simply changing the name of an item will cause issues in reporting and confusion with sales totals down the line. Add your new menu item as mentioned above and keep reading to see how to remove the old one off the screen. 

You can also use the Simpony Search Feature to order Menu Items on the POS, which is very useful, especially when you have many items, such as wine lists. For more details, check out my article on Ordering Wine by Bin Number

For more Free Content on other Simphony modules, also Read this Article.

Changing menu items in Micros Simphony

Sometimes we need to make changes to an existing menu items in our Simphony POS. Examples include:

  • Changing prices
  • Removing Items from the screen
  • Changing required condiments 
  • Changing print classes

Menu items have three components:

  1. Master Record – Name and reporting
  2. Definition – Item Behavior (print class, condiments, and location on the screen)
  3. Price – Item price

Depending on what changes we are trying to make, we will work with one or multiple of these components. 

First, we will find the item in the database using the “find feature” described above. 

Now let’s take a few examples of changes.

Related Post: Repeat Items Round

Removing a menu item from the screen

There are several ways to remove a menu item from the screen, but the best way to do it is to remove the SLU from the menu item definition section. 

Select the definition record, scroll to the right until you locate the SLU field, select the ellipsis (…) and from the dropdown, select “none”.

This will not remove the menu item from the database; we never want to do this because this item has sales totals from the past attached to it, and removing it will cause issues in reporting. Instead, this will remove the item from the POS screen so the servers don’t see it anymore. If we ever bring this item back in the future, adding it to the screen is super easy; just add the SLU. 

As with everything in EMC, remember to save after you make any changes by clicking the disk icon on the top bar. 

Related Post: Programming Weighed Menu Items.

Menu items in micros

PRO TIP: Some systems use “hard-coded” buttons instead of SLUs, so to remove a menu item from the screen, you will have to manually remove each button in Page Design.

Changing the price of a menu item in Micros Simphony

Changing Prices in Simphony is very fast and easy. All we have to do is find the item and navigate to the price tab. From there, we can just change the price and save. 

Menu items in micros

If you need to make multiple changes at once, such as a $1 price increase to all your entrees, Simphony also has a bulk price editor that can make the process super fast.

All you have to do is select all the items by holding down the Ctrl key on your keyboard or by dragging the rectangle at the beginning of the row, then right-click and select “Bulk Price Editor.” From the dropdown select “Increase Price by Amount”, enter $1, and click “apply changes”.  

And as always, remember to save. 

Changing the print class and condiments for a menu item will require changes to the Menu Item Classes module. 

If you are having issues with your printers, check out our Kitchen Printers Article. 

If you are looking for more Simphony Training, we have a complete online course and support platform. More details below.

Now it's your turn!

  • Do you have any questions about Menu Item Maintenance in Micros Simphony?
  • What kind of changes to menu items do you find yourself making most often?
  • Let me know in the comments below!

10 thoughts on “Menu Items in Micros Simphony – 2023 New Complete Guide”

  1. I want to add at tip line on the guest check so the servers have the chance to get tips on our free breakfast, but when we print the check it automatically closes and doesnt let us add the tip for the guest to sign to the room.
    How can I adjust that on emc.

    1. In order to add the tip line, you need to have it printed in the Guest Check Trailer (similar to the Credit Card Trailers).
      An example will look like this:

      Room Number:______

      After the guests add the total with the tip on there, you will have over-tender the check, which means entering the total amount first and then hitting the room charge key. The order is important! Ammount, then hit the key.
      The check Total is: $10.00
      The tip is $2.00
      You enter 12.00 and the hit room charge. The system will prompt to confirm if $2.00 is a tip.
      Confirm, and you are good.

  2. When accessing the Micros Oracle Reporting and Analytics web page to retrieve various reports, multiple menu items are not corresponding correctly to the actual item sold.

    For example, when a sale for a Lobster Roll has been posted, the Lobster Roll shows up correctly on the guest check. However, when looking at the sale in Reporting & Analytics, the sale shows up as “BRUSSELS SPROUTS”.

    Any idea how I can have this resolved?


    1. This can happen if someone does not change the menu item correctly.
      When removing a menu item from the database, like the Brussel Sprouts, and simply replacing the name in EMC with Lobster Roll, R&A does not change the name as well.
      If this happens a lot, with many changes, its really difficult to keep track.
      You can try to adjust menu Item masters in R&A and open a case with the Help Desk.

  3. New to simphony. Currently changing item prices and there’s doesn’t seem to be consistent method to there being some items that update correctly on our POS and others stay with their old price. We are saving the change in the EMC client, updating the database on the POS, and closing and restarting the POS application. Thoughts?

    1. Hey Matt,
      It sounds like your database has a bunch of overrides at the lower levels (such as RVC, Property or Zone).
      If you are changing the price at the enterprise level and an override exists at the RVC level, then that information does not flow down, you will need to also change it at the RVC level, or which ever level as the override present.
      Levels and overrides are a bit confusing at first, but make sense after.
      This video should help:

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